Remote Support

Remote Support Service

We have designed our remote support service with your security and safety in mind.
In addition to this, when you use our remote support, we will charge you only for the time spent with our technicians. Regardless of location, there are no callout fees.
This is another great reason to contact us for support, as we can help you regardless of you are.

Please download the appropriate version using one of these links.
For those who are on an older version of OSX

Gaining Access

We can only gain access to your device with your authorisation. Each new session with any one of our technicians will generate a different password.

  1. Ensure that you are on a secure internet connection
  2. Download the software relevant to your operating system
  3. Contact our office on 1800 762 040 to arrange a service
  4. Open the software and be ready to provide the technician with your User ID and Unique Password

TeamViewer EULA
For uninstall instructions click here

remote support for Mac

For further assistance.