Our Team

Who are we?

Get to know the Mac Aid team. We are based in Burnley, Victoria.
Come in and say hi or connect with us via email, Facebook, Instagram, Linked In or Twitter.


Owner and Director of Mac Aid, Jason is a lifelong Mac fanatic.

Since founding Mac Aid in April 2004, Jason has expanded the company in terms of staff and offerings to its current shape and form with its team of knowledgeable engineers and technicians, helpful office and salespeople and technical workshop.


Jeffrey joined Mac Aid as our Account Manager in 2020 after being a Mac Aid client for over 12 years. 

Jeffrey is one of the original Melbourne “desktop publishing” pioneers, having started his first design business in 1985. He spent the 90s freelancing, consulting and training around Melbourne as the technology matured and adoption accelerated. 

Jeffrey likes to solve problems, and while he loves new toys, he’s also very focussed on creating economical, strategically sound IT solutions.


Sean joined Mac Aid as a Mac technician in early 2012 from a project engineering background.

His first experience with computing was with the Apple II back in the 1980s. Since then, Sean has progressed to Senior Engineer at Mac Aid, where he spends most of his time implementing cloud collaboration, cybersecurity and networking solutions to meet our client’s needs.

Sean is happily married with 4 lovely (but sometimes naughty) children.


James joined our Team as a Senior Engineer in mid 2021.

He is a lifelong IT enthusiast with many qualifications under his belt and has worked as an IT executive across many fields, including corporate, education, SMBs.

James always goes out of his way to help others and is a very passionate advocate for mental health. In his spare time, he loves to tour the Great Ocean Road, he is well known for his hobby of making amazing scented candles and is the proud owner of a mischievous cat named Leo.


Jake joined Mac Aid in mid 2018. In his role as a full time technician, he is enthusiastic about helping creative clients; assisting them in getting the best use out of their IT products and enabling them to have more time doing what they do best.

When he is not at work, he keeps busy with his numerous hobbies which include: downloading, listening and mixing electronic music, as he is quite the audiophile, continually improving his Spanish vocabulary with online language tools and being outside potting around in his cactus garden.


Paul Became part of the team in early 2019. He enjoys tinkering out the back, making sure everything fits back together and works flawlessly.

Paul spends his weekends with his beautiful family, watching his sons play hockey and when he’s not being a supportive father, he is an avid gamer.

He may be quiet, but he certainly knows his stuff!

So, if you ever need a helping hand, Paul is your man.


Dallas joined the team as a junior technician in early 2021, coming from a retail and warehousing background, he loves a challenge and helping people however he can.

On weekends you could usually find Dallas gaming, whether it’s online or tabletop, he loves sharing his geeky passions with whoever will give it a try.

That is of course if his two fur children don’t demand his attention! A wonderful rescue cat named Nemo, and an adorable Border Collie named Lily.


Josh joined us as a Junior Tech in mid 2021.

He comes from a retail background and is currently studying for his Bachelor Of Computer Science.

Josh is a bit of a self-confessed geek, who loves comics, Harry Potter and is very passionate about gaming, which first sparked his keen interest in computers. He also has an artistic side and enjoys photography and videography in his spare time.


Wendy is the ultimate super woman, juggling both her roll as the Mac Aid Financial Controller and a dedicated mother to two kids. She spends her spare time designing costumes for her kids calisthenics competitions and being part of several school committees.

Wendy has worked in customer service, for 20+ years, prior to joining Jason in assisting with the running of Mac Aid in 2004.


Sara first appeared at Mac Aid as an admin Temp in 2015. Six years on, Sara has returned to the Mac Aid family part-time, taking on a Customer Service and Marketing role. She loves incorporating creativity into every project she takes on.

When Sara isn’t in the office, she spends her time with her family, running after her incredibly energetic daughter, creating arts, crafts and costumes, and if there is any time left over, she’ll be roller skating.


Eleni joined us in mid 2019. Chances are, she’s the first smiling face you see when you enter the office. When she’s not behind her computer, you can find Eleni making herself yet another cup of coffee.

In her spare time, she enjoys reading and sipping a glass of wine with friends.

Have a chat with her in order to work out how best to go about your issues.

Get in touch with us