FAQ

Here are a few frequently asked questions at Mac Aid. If you have something that you would like to see added, why not let us know? Or maybe you would like to ask a different question?

Frequently Asked Questions

In-House service

Do I need to make an appointment to visit you?

Usually not, our lovely reception team are more than willing to take in your machine and take notes on what the problems are. They will then hand this over to the next available technician.

However, an appointment is required if you would like to sit down with a technician and go through the issues with them.

We are open from 9am to 5.30pm, Monday to Friday.

How do I know if my Apple product is still in Warranty?

Simply click this link and enter your product serial number.

Not too sure where to locate your serial number? Click on the Apple Icon -> About this Mac.

Alternatively, click on this link to find out how to locate it.

Screenshot of overview

Can you repair iPhones or iPads?

For a damaged iPhones or iPads we can refer you to our friends at the Apple stores. Alternatively, we can also advise you of a couple of different Apple Authorised Service Centres.

However, if you have some software issues, such as adding an email account or setting up Daylite to your device, we are more than happy to help.

Can I borrow a machine?

Should you require a loan machine to use whilst we repair your machine, we can kindly oblige.

We simply ask that you notify us a minimum of 3 hours prior to collecting the loan machine.

Please note that should you wish to install programs such as Adobe Creative Cloud, we will require your licensing details. Alternatively, you can download these at your own time.

Prices are charged on a per day basis, for more information please contact our office. Lastly, our admin team may also request a deposit, which will be refunded back upon safe return of the loan machine.

Onsite visits

My business is relocating. Can you help us?

Yes. We will work with your business to ensure a seamless move and minimise downtime. Mac Aid will plan, move and test your IT infrastructure. For a discussion on your relocation, please contact our office.

Do you provide assistance to a home residence?

Why would we not? We can either come to you or provide you with remote support.

We have many clients that need help with their home computers. Whether it is as simple as having an in home lesson or setting up a newly purchased Mac and printer, we can take care of it all for you.

Our technicians even carry a box of goodies with them. These are the most requested items when helping to kit out your place, including items such as cables, external drives, routers and more.

I need an onsite visit on the weekend.

We generally don’t do visits on a weekend. However, we do judge this on a case by case basis. If you would like to find out more, simply let us know.

Do you provide support for Windows?

Yes, we do. We can provide support to Macs that operate on both macOS and Windows operating systems and also Windows-based computers and servers.

We can also take care of your IT infrastructure even if you have a mixed environment of macOS and Windows.

FAQ on paper

Purchases

Can I purchase my Apple products from you?

Absolutely you can! Our prices are no different to what you find on the Apple site.

Depending upon specifications of your order, delivery can take from a couple of days. Our reception team can provide you with a clearer timeframe.

If the purchase is to replace your old Mac, we can transfer all the data, set up your email and add in any other software licences that you may have before handing this to you. Once this is all complete, we can even recycle your old Mac for you at no extra cost.

If you are unsure about any of this, please contact our team to find out more on 9428 4999 or support@macaid.com.au

Do you sell only Apple Products?

No, we sell a lot more than that. Depending on what you are after it might be best to speak with one of our technicians. They can determine if it is the right component or item for you. Once we have received it, we can install or deliver or have it ready for pickup.

Needing additional or replacement RAM? Simply let us know what your serial number is, and we can make a recommendation, order it in and install it.

If you are after printers and ink cartridges, we can definitely supply these too! We can keep your printer details on file, so all you have to do is let us know when you are running low.

Our admin team are more than happy to put a quote together for you. Once you have selected the right item, payment is required before we can order it for you.

Do you provide quotes?

Yes, we can. If you are not too sure what products you are after, we can certainly provide you with figures of a few different types and help you make your decision.