Frequently Asked Questions

In-House service

Do I need to make an appointment to visit you?

Usually not, our lovely reception team can accept your machine and take notes on what the problems are. They will then book it in to be looked at by the next available technician.

However, an appointment is required if you would like to sit down with a technician and go through the issues with them.

We are open from 9am to 5.30pm, Monday to Friday.

How do I know if my Apple product is still in Warranty?

Simply click this link and enter your product serial number.

Not too sure where to locate your serial number? Click on the Apple Icon -> About this Mac.

Alternatively, click on this link to find out how to locate it.

Screenshot of overview

Can you repair iPhones or iPads?

For a damaged iPhones or iPads we can refer you to our friends at the Apple stores or alternatively, we can advise you of a couple of different Apple Authorised Service Centres.

However, if you have software issues, such as adding an email account or setting up Daylite to your device, we are more than happy to help.

Can I borrow a machine?

We do have a limited number of Macs available, please let us know in advance if you are hoping to loan one, to discuss availability.

If you would like us to set up anything for you, this can be done and is charged at our usual rate. We will need you to supply us with licencing details and passwords for any programs that require it. Alternatively, you can download and set up what you need in your own time.

Loan machines are charged on a daily basis and we require a deposit to be paid on pick up, which will be refunded on safe return.

For more information please contact our office.

Onsite visits

My business is relocating. Can you help us?

Yes. We will work with your business to ensure a seamless move and minimise downtime. Mac Aid will plan, move and test your IT infrastructure. For a discussion on your relocation, please contact our office.

Do you provide assistance to a home residence?

Absolutely, we can either come to you or provide you with remote support depending on your needs.

We have many clients that need help with their home computers. Whether it is as simple as having an in-home lesson or setting up a newly purchased Mac and printer, we can take care of it all for you.

Our technicians even carry a box of goodies with them. These are the most requested items when helping to kit out your place, including cables, external drives, routers and more.

I need an onsite visit on the weekend.

We generally don’t do visits on a weekend. However, we do judge this on a case by case basis. Contact our office if you would like to discuss this option.

Do you provide support for Windows?

Yes, we do! We provide support to Macs that operate on both macOS and Windows operating systems and also Windows-based computers and servers.

We also take care of many businesses with an IT infrastructure that has a mixed environment of macOS and Windows.

FAQ on paper


Can I purchase my Apple products from you?

Absolutely you can! Our prices are no different to what you find on the Apple site.

Depending upon the specifications of your order, delivery times will vary. Our reception team can provide you with a clearer timeframe.

If the purchase is to replace your old Mac, we can transfer all the data, set up your email and add in any other software licences that you may have before handing this to you. Once this is all complete, we can even recycle your old Mac for you at no extra cost.

If you are unsure about any of this, please contact our team to find out more on 9428 4999 or support@macaid.com.au

Do you sell only Apple Products?

No, we sell a lot more than that. Depending on what you are after, it might be best to speak with one of our technicians. They can determine the right component or item for you. Once we have received it, we can install, deliver or have it ready for pickup.

Needing additional or replacement RAM? Let us know what your serial number is, and we can make a recommendation, order it in and install it.

If you are after printers and ink cartridges, we can supply these too! We can keep your printer details on file, so all you have to do is let us know when you are running low.

If you need a quote, our admin team are more than happy to put one together for you. Once you’ve selected the right item, we require payment to be made before we can place the order for you.

Do you provide quotes?

Yes, we can. If you aren’t sure exactly what products you are after, we can provide quotes with a few different options and help you make your decision.