Prepaid IT Support Services

Do you need support from time to time or on a regular basis? Want to manage those costs easily and effectively?
With Mac Aid’s Prepaid IT Support Blocks you can.

Prepaid Service

Mac Aid offers Prepaid IT Support Blocks, which are perfect for regular support requests or ad-hoc assistance.

By prepaying for our services, we can offer you and your business a better hourly rate and a simpler accounts process. Therefore, giving you the certainty of knowing that your staff can make a trouble-free request for a service with one of our knowledgeable technicians.

These prepaid blocks can be applied to a variety of IT support, to list a few:

  • Technical support
  • Network review
  • Backup monitoring
  • Proactive maintenance
  • Cover IT annual leave
  • and much more….

Want information on how your team are using our services?

Not a problem with Mac Aid.
Every month we will send out a monthly report to you. The information includes the name of the technician that attended, time billed, and what work they performed. We even let you know when you are running low on hours, giving you plenty of time to decide on your next top-up amount.

Prepaid IT Support Blocks
  • 10 hours for $2,300 ex GST – effective $230 per hour
  • 20 hours for $4,400 ex GST – effective $220 per hour
  • 40 hours for $8,400 ex GST – effective $210 per hour
  • 100 hours for $20,000 ex GST – effective $200 per hour
  • 200 hours for $38,000 ex GST – effective $190 per hour


Prepaid hours don’t expire unless you don’t transact with us in any way for over 12 months.

Getting started has
never been easier