Remote Support

Remote Support can be convenient for small application or configuration based problems.

We talk you though the process of joining our network, and whilst you are connected we can temporarily control your computer, allowing us to view your screen and hence fix your problems or show you how to do things you are having trouble with.

We are on the phone for you the whole time so you have our verbal explanations of what you are seeing on your computer screen to help you understand what we are showing you.

Remote Support is available Australia wide and even internationally.

You need to be running OS X 10.3 (Panther) or later and you need a currently working broadband Internet connection for remote Support to be an option. You also need to be able to pay by credit card, or to pre-pay.

Some firewalls and network configurations may prevent remote support.