FAQs
Frequently Asked Questions
Business Support
-
Yes. Ongoing managed support is a big part of what we do. We work with small businesses to keep their technology running smoothly day to day, so you can focus on running your business rather than troubleshooting it. Get in touch to find out what a support arrangement looks like for your team.
-
Most of our business clients are small to medium sized, typically anywhere from a sole operator or a handful of staff up to around 40 or 50, with some up to 2-300. If you're not sure whether we're the right fit, just ask. We're happy to have a conversation.
-
Both. We come onsite anywhere in the Melbourne metro area, and we can handle a lot remotely as well, which is often faster and more convenient. For clients outside Melbourne, remote support is available nationwide.
-
We can handle the whole process: setting up a new user's Mac, email, apps and access, or making sure everything is properly handed over and secured when someone moves on. It's one of those things that's easy to get wrong, and we make sure it's done properly.
Microsoft 365 & Cloud
-
Yes. We're a Microsoft Cloud Solution Provider, which means we can advise on, set up and manage Microsoft 365 for your business, including email, Teams, SharePoint and security features. We handle licensing too, so you're not dealing with Microsoft directly.
If the purchase is to replace your old Mac, we can transfer all the data, set up your email and add in any other software licences that you may have before handing this to you. Once this is all complete, we can even recycle your old Mac for you at no extra cost.
If you are unsure about any of this, please contact our team to find out more on 9428 4999 or support@macaid.com.au
-
Yes. Whether you're moving to or from Microsoft 365, switching email providers, or just trying to get better organised in the cloud, we can help plan and manage the migration so it goes smoothly.
-
Yes. We set up and manage Google Workspace for businesses that prefer it, including Gmail, Drive, Docs and Meet. Whether you're already on Google Workspace or considering it, we can help you get the most out of it.
-
Yes. We can help set up and manage Dropbox Business for your team, including folder structure, access controls and integrations with your other tools. If you're not sure whether Dropbox, OneDrive or SharePoint is the right fit for your business, we're happy to talk it through.
Security
-
We take a practical approach to security: making sure the right tools are in place, that your team's devices are properly managed, and that you have sensible policies around things like access and passwords. We can advise on what's appropriate for a business your size without over-engineering it.
-
If your devices are properly enrolled and managed, we can remotely lock or wipe a lost or stolen machine to protect your data. It's one of those things worth setting up before you need it.
Onsite visits
-
Yes. We will work with your business to ensure a seamless move and minimise downtime. Mac Aid will plan, move and test your IT infrastructure. For a discussion on your relocation, please contact our office.
-
Absolutely, we can either come to you or provide you with remote support depending on your needs.
We have many clients that need help with their home computers. Whether it is as simple as having an in-home lesson or setting up a newly purchased Mac and printer, we can take care of it all for you.
Our technicians even carry a box of goodies with them. These are the most requested items when helping to kit out your place, including cables, external drives, routers and more.
-
We generally don’t do visits on a weekend. However, we do judge this on a case-by-case basis. Contact our office if you would like to discuss this option.
-
Yes, we do! We provide support to Macs that operate on both macOS and Windows operating systems and also Windows-based computers and servers.
We also take care of many businesses with an IT infrastructure that has a mixed environment of macOS and Windows.
In-House service
-
Usually not, our lovely reception team can accept your machine and take notes on what the problems are. They will then book it in to be looked at by the next available technician.
However, an appointment is required if you would like to sit down with a technician and go through the issues with them.
We are open from 9am to 5.30pm, Monday to Friday.
-
-
For a damaged iPhones or iPads we can refer you to our friends at the Apple stores or alternatively, we can advise you of a couple of different Apple Authorised Service Centres.
However, if you have software issues, such as adding an email account or setting up Daylite to your device, we are more than happy to help.
-
We do have a limited number of Macs available, please let us know in advance if you are hoping to loan one, to discuss availability.
If you would like us to set up anything for you, this can be done and is charged at our usual rate. We will need you to supply us with licencing details and passwords for any programs that require it. Alternatively, you can download and set up what you need in your own time.
Loan machines are charged on a daily basis and we require a deposit to be paid on pick up, which will be refunded on safe return.
For more information please contact our office..
Purchasing
-
Absolutely you can! Our prices are no different to what you find on the Apple site.
Depending upon the specifications of your order, delivery times will vary. Our reception team can provide you with a clearer timeframe.
If the purchase is to replace your old Mac, we can transfer all the data, set up your email and add in any other software licences that you may have before handing this to you. Once this is all complete, we can even recycle your old Mac for you at no extra cost.
If you are unsure about any of this, please contact our team to find out more on 9428 4999 or support@macaid.com.au
-
No, we sell a lot more than that. Depending on what you are after, it might be best to speak with one of our technicians. They can determine the right component or item for you. Once we have received it, we can install, deliver or have it ready for pickup.
Needing additional or replacement RAM? Let us know what your serial number is, and we can make a recommendation, order it in and install it.
If you are after printers and ink cartridges, we can supply these too! We can keep your printer details on file, so all you have to do is let us know when you are running low.
If you need a quote, our admin team are more than happy to put one together for you. Once you’ve selected the right item, we require payment to be made before we can place the order for you.
-
Yes, we can. If you aren’t sure exactly what products you are after, we can provide quotes with a few different options and help you make your decision.
Apple Device Management
-
Yes. We can enrol and manage all your Apple devices, including Macs, iPhones and iPads, so they're properly configured, kept up to date, and easy to support.
-
Apple Business is Apple's free platform for businesses. It makes deploying and managing devices much simpler, and it's how we make sure new devices are set up correctly from the moment they're switched on. It also now includes built-in device management, business email and calendar with your own domain, and tools to help you reach local customers. If you have more than a few Apple devices, it's worth having. We can set it up for you.
Getting Started
-
Just get in touch: give us a call or drop us an email and we'll have a conversation about what you need. There's no obligation, and we'll give you an honest assessment of whether and how we can help.
-
We work with clients in different ways depending on what suits them, from ongoing support arrangements to ad-hoc help when you need it. We'll talk through the options and find something that works for you.