Managed IT Services

Reliable IT Support for Australian Businesses – So You Can Focus on What You Do Best

Technology is the backbone of your business, but managing it can be a full-time job. That’s where Mac Aid comes in.

Our Managed IT Services are designed to take the stress out of your tech, so you and your team can stay productive, secure, and focused on growing your business. Whether you're running a fast-paced office, supporting a remote team, or juggling multiple platforms and devices, we’ve got your IT covered.

What Are Managed IT Services?

Managed IT Services mean we become your dedicated IT team; without the cost or hassle of hiring in-house. From proactive maintenance and security updates to helpdesk support and disaster recovery, Mac Aid offers fully managed IT solutions tailored to suit small and medium businesses across Australia.

What We Offer

We manage your IT so you don’t have to worry about it.

Proactive Monitoring & Maintenance

We keep a constant eye on your systems to prevent issues before they disrupt your business. This includes performance checks, patch management, and real-time alerts.

Unlimited Remote & Onsite Support

When something goes wrong, we’re there. Our friendly techs provide fast, effective support — remotely or onsite when you need us most.

Security & Threat Protection

Stay protected with endpoint protection, managed antivirus, secure backups, and firewall management - all included as part of your plan.

Cloud Solutions & Office 365 Management

We help you make the most of cloud tools like Microsoft 365 and Google Workspace, including setup, security, and ongoing support.

Data Backup & Disaster Recovery

Automated backups and tested recovery plans mean your critical business data is always safe, even in the event of a system failure, cyber attack, or accidental deletion.

Local, Human Support

Tired of overseas call centres and canned responses? We offer friendly, Melbourne-based IT support with real people who understand your business.