Trouble Shooting

At Mac Aid we offer three distinct services:

  • Onsite Apple Support Services
  • In-house/ Carry In Services
  • Remote Apple Support Services

Onsite Apple Support Services

Mac Aid primarily attends onsite. Offering face to face support services in your working environment, with all relevant peripherals and networks.

Working on one computer or many, an onsite technician can quickly bring resolution to issues and can provide a fresh perspective on the current infrastructure.

Our technicians are friendly, well presented, experienced and knowledgeable and can solve your business’ IT problems efficiently.

Mac Aid travels on-site anywhere in the Melbourne Metropolitan Area. Our normal hours of business are Monday – Friday, 9am – 5:30pm. To book outside of these times, please call and discuss an arrangement.


In-house/ Carry In

Sometimes an alternative action is required. Our carry-in service can provide, a more suitable and cost effective method depending upon the issue/s requiring attention. This can involve fixing hardware or waiting times such as diagnostics, copying data or installing software. With carry in service, technicians can work on other tasks during this waiting time, thus saving you money.

Carry in jobs need to be brought to our office in Burnley (near Richmond) and booked in.

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The office is right near the Burnley street exit of the Monash Freeway, 100 m from Burnley station, with plenty of free parking available.

Remote Apple Support Services

Remote support services can be convenient and is often subject to better waiting times and a lower cost resolution. This service can provide a great solution for businesses near and far. Providing support is then only a quick phone call away.

Prior to calling us, ensure that the Mac Aid remote tool is downloaded. This powerful screen sharing application allows our technicians to see and control your computer. Thus resolving issues remotely with your help over the phone.

Apart from daily support, some routine tasks such as back up, monitoring and maintenance tasks can be provided remotely. Enabling cost effective confidence in your IT environment.

Customers find it of great use to have such a valuable IT resource on hand for their staff. Whether it is to assist internal IT, cover leave or lead the projects and implementations.