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Preventative Maintenance Program

A preventative maintenance program identifies issues before they develop into problems that cause you to lose time and data.

Mac Aid’s Preventative Maintenance Program comprises of two elements: Monitoring and Maintenance.

Mac Aid Monitoring

Wouldn't it be great if your computer could let us know if a problem is developing on your Mac?

Now it can with Mac Aid! Our simple, non-invasive software, reports issues to our tech team as soon as they are detected (in many cases, before you even realise something is going wrong).

Nobody likes surprises from their computer.

Monitoring lets us know when problems occur, allowing us to proactively resolve issues before they become critical, or waiting for the failure to cause downtime. By installing our Monitoring software on your computer. It runs in the background scanning for errors and other common issues that often lead to larger failures. It constantly keeps us up to date on it's findings. Subscribe your computer to our preventative monitoring program and you will have peace of mind knowing that we are monitoring your computer's general health.

What does it monitor?

There is a large range of metrics reported on, and in some cases it depends on the software you are running on your computer. Just a few examples of the systems and resources we monitor include:

  • Available free space
  • Memory and machine configuration
  • Hard drive and RAM health
  • Hard drive capacity
  • RAID status
  • Server status
  • AppleCare warranty status
  • Time Machine backup status

How much does it cost?

Pricing starts from as little as $10 per month.

Scheduled Maintenance

What is scheduled maintenance?

Are you someone who leaves the little problems until they become a bigger problem? If you are, perhaps scheduled maintenance is for you.

The idea of scheduled maintenance is to have a regular visit with a Mac Aid technician in order to have all of your little problems resolved before they become something major and disruptive.

Without scheduled maintenance, businesses often find themselves suffering a loss of productivity, as minor errors and problems gradually slow down the users' machines or force them to use workarounds. Another outcome is a spike in support costs, as users call for technical assistance on a regular basis and the business owner is left with the bill.

By having regular maintenance visits, our technicians will be able to fix minor problems as part of the visit as well as head off development issues. This helps businesses control costs and improve reliability and productivity.

What does regular maintenance look like?

Whilst every business is different and will have their own set of requirements, the technician will usually:

  • Inspect individual workstations
  • Review servers
  • Check that software is up to date and security patches applied
  • Tidy users and user groups
  • Audit logs for errors
  • Review firewall settings to prevent digital threats.

How frequent are these visits?

Visit frequency is generally recommended by the technician after the first visit to your site. Frequency based on the size and complexity of your network. Regular maintenance is commonly weekly, fortnightly or monthly. Ultimately the decision is up to you. We cater to your requirements and help work out something that not only meets your budget requirements but works best for you and your business.

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