Preventative Maintenance Program

A preventative maintenance program can identify issues before they can develop into problems that can cause you to lose time and data.

Mac Aid’s Preventative Maintenance Program comprises of two elements: Monitoring and Maintenance.

Along with these elements, it is also important to consider about how you can protect your invaluable information through scheduling regular backups. An external site that preserves copies of files in case of equipment failure or other catastrophe.

Mac Aid Monitoring

Wouldn't it be great if your computer could let us know if a problem is developing on your Mac?

Now it can with Mac Aid! Our simple, non-invasive software, reports issues to our tech team as soon as they are detected (in many cases, before you even realise something is going wrong).

Nobody likes surprises from their computer.

Monitoring lets us know when problems occur, allowing us to proactively resolve issues before they become critical, rather than waiting for the failure to cause downtime. By installing our Monitoring software on your computer. It runs in the background scanning for errors and other common issues that often lead to larger failures. It constantly keeps us up to date on it's findings. Subscribe your computer to our preventative monitoring program and you will have peace of mind knowing that we are monitoring your computer's general health.

What does it monitor?

There is a large range of metrics reported on, and in some cases it depends on the software you are running on your computer. Just a few examples of the systems and resources we monitor include:

  • Available free space
  • Memory and machine configuration
  • Hard drive and RAM health
  • Hard drive capacity
  • RAID status
  • Server status
  • AppleCare warranty status
  • Time Machine backup status

How much does it cost?

Pricing starts from as little as $10 per month.

Scheduled Maintenance

What's the process in place if there are minor technical problems?

Do you wait until it becomes a big problem? Or as it is so minor, it just gets forgotten about and maybe even too hard to deal with?

Without scheduled maintenance, businesses often find themselves suffering loss of productivity, as minor errors and problems gradually slow down the users' machines or force them to use work-arounds. Another outcome is a spike in support costs, as users call for technical assistance on a regular basis and the business owner is left with the bill.

By completing regular maintenance checks, our technicians will be able to fix minor problems as part of the visit as well as head off development issues. This helps control costs and improve reliability and productivity.

What does regular maintenance look like?

In consultation with you, the technician can:

  • Inspect individual workstations
  • Review all servers, from Mac OS to Windows and Linux
  • Check that software is up to date and security patches applied
  • Tidy users and user groups
  • Audit logs for errors
  • Review firewall settings to prevent digital threats.

How frequent are these visits?

The choice is yours, but we will recommend a frequency based on the size and complexity of your network. Regular maintenance is commonly weekly, fortnightly or monthly. We cater to your requirements and help work out something that not only meets your budget, but works best for you and your business.